The SIM Registration Act makes SIM registration mandatory for all telecom users in the Philippines. This law aims to enhance security, reduce fraud, and protect consumers. TM (Touch Mobile) users must register their SIM cards to ensure uninterrupted services and comply with this legislation.
This guide walks you through the TM SIM registration process, explains why registration is important, and provides tips and troubleshooting advice for a smooth experience.
Why Register Your TM SIM?
Registering your TM SIM card has significant benefits for users, telecom companies, and national security. Here’s why it matters:
- Enhanced Security
SIM registration ties your mobile number to your identity, making it harder for fraudsters to misuse your SIM. This helps prevent scams, identity theft, and other criminal activities. - Uninterrupted Service
If you don’t register your SIM, it will be deactivated under Philippine law. Registration ensures that you can continue using services like calls, texts, and data. - Exclusive Promotions
Registered TM users may gain access to exclusive offers, perks, and promotions, enhancing their overall mobile experience. - Legal Compliance
The SIM Registration Act mandates that all users—whether Filipino citizens, foreigners, or corporate clients—register their SIM cards. Failure to do so may result in service interruptions.
Who Needs to Register?
- New Users: Any user purchasing a new TM SIM card must register it before activation.
- Existing Users: Even long-time TM users must complete the registration to avoid deactivation.
- Minors: SIM cards for minors must be registered under a parent or guardian’s name, with the appropriate government-issued ID.
- Foreign Nationals: Foreigners with a valid visa must also register their SIM cards, submitting documents based on visa type.
- Corporations: Companies must register corporate postpaid SIM cards under the company name with supporting documents like an SEC Certificate of Registration.
How to Register Your TM SIM
There are two primary methods for registering your TM SIM:
- Online Registration
- Registration via the GlobeOne App
1. TM SIM Registration via Online Link
Follow these easy steps to register your SIM online:
Step 1: Visit the Official Registration Portal
Go to the official TM SIM registration website: new.globe.com.ph/simreg.
Step 2: Select Language
Choose your preferred language: English or Taglish.
Step 3: Enter Your SIM Number
Input your 10-digit TM SIM card number and click “Register.”
Step 4: Receive OTP (One-Time PIN)
You will receive a One-Time Password (OTP) via text. Enter the OTP within 5 minutes to proceed.
Step 5: Complete the Registration Form
Fill out your personal details, including:
- Full legal name
- Date of birth
- Gender
- Complete address
- Nationality
Step 6: Upload Required Documents
Upload a high-quality image of your valid government-issued ID (e.g., passport, driver’s license) and a selfie for identity verification.
Step 7: Agree to Terms
Tick the checkbox to confirm that all details are accurate and agree to the terms and conditions.
Step 8: Submit Registration
Review all entered details and click “Submit.” You will receive a confirmation, and your registration will be complete.
Step 9: Save Your Reference Number
Keep the reference number provided for future verification.
2. Register SIM Card TM via GlobeOne App
Using the GlobeOne app is another convenient way to register your TM SIM. This method works on both Android and iOS devices.
Step 1: Download the GlobeOne App
Install the GlobeOne app from Google Play or the App Store.
Step 2: Open the App
Launch the GlobeOne app and log in or create a new account.
Step 3: Select “Register Your SIM”
Navigate to the “Register Your SIM” option on the app’s home screen.
Step 4: Enter Your TM Number
Input your mobile number and verify it.
Step 5: Receive OTP
Enter the OTP sent to your TM number.
Step 6: Fill in Personal Details
Enter required details, such as your full name, address, birthdate, and upload a valid ID and selfie.
Step 7: Agree and Submit
Review your information and submit the registration form. You will get a confirmation of successful registration.
Required Documents for TM SIM Registration
To register your TM SIM, ensure you have the following documents ready:
- Valid Government ID: A government-issued photo ID such as a passport, driver’s license, or voter’s ID.
- Selfie: A clear photo of yourself holding your ID for identity verification.
- Personal Information: Full name, birthdate, gender, and address.
For corporations and businesses, documents like an SEC Certificate of Registration, Board Resolution, or Special Power of Attorney may be required.
Troubleshooting Common Issues During SIM Registration TM
If you experience any issues during registration, here are some common problems and solutions:
- Invalid ID Error: Ensure your ID is not expired and that it’s on the list of acceptable IDs.
- Timeout Error: Check your internet connection and try registering during off-peak hours to avoid server overload.
- Photo Upload Failure: Ensure your photo is clear and within the 5 MB file size limit.
- Verification OTP Not Received: Wait up to 15 minutes for the OTP, check your network connection, and ensure you’re in an area with good coverage.
- SIM Already Registered: If you see this message, contact TM customer service to verify the registration status or ensure the previous owner deregistered the SIM.
What to Do If Your SIM Registration Fails
Sometimes, users experience registration issues. If your registration fails, here are steps you can take:
Step 1: Visit the Official TM Website
Check the TM website or Globe Telecom website for announcements or specific instructions related to registration failures.
Step 2: Double-Check Your Information
Ensure that all personal details provided during registration match your official records (e.g., names and ID numbers). Mistakes can cause registration to fail.
Step 3: Ensure a Stable Internet Connection
Make sure you have a strong internet connection. Network issues can sometimes disrupt the registration process.
Step 4: Contact TM Customer Service
If the issue persists, contact TM customer support via their hotline, social media pages, or by visiting a Globe store. A customer service representative will assist you in resolving the issue.
Benefits of Completing Your SIM Card Registration TM
Promos and Freebies for New TM SIM Users
Once your TM SIM is successfully registered, you may qualify for special offers, such as:
- Free 5GB of EasySURF50:
- 2 GB for general use
- 3 GB FunALIW Pack (usable for Facebook, YouTube, Mobile Legends, TikTok, WeSing)
- Unlimited texts to all networks
- Valid for 3 days
To claim, text FREEEZ50 to 8080 and await confirmation.
TM Network Prefixes
Here’s a list of TM number prefixes for easy reference:
- 0817, 0905, 0906, 0915, 0916, 0917, 0926, 0927
- 0935, 0936, 0976, 0977, 0978, 0979
- 0937, 0945, 0953, 0954, 0955, 0956
- 0965, 0966, 0967, 0975, 0994, 0995, 0996, 0997
Customer Support Information
If you need further assistance, contact TM through the following:
- Hotline: Dial 808 from any TM mobile number or (02) 7730-1500 from any landline.
- Online: Visit the official TM website or their social media channels for additional help.
FAQ: Need to Know About TM SIM Registration
1. How can I check the status of my TM SIM registration?
You can check your registration status via the GlobeOne app or the official TM website by entering your mobile number.
2. What if I lose my reference number?
If you lose your reference number, contact TM customer support to retrieve it.
3. How can I register my SIM if I’m abroad?
If you’re overseas, you can still register your TM SIM via the online portal. Make sure you have access to your registered mobile number and valid ID.
Conclusion
The TM SIM Registration Act is crucial for securing your mobile services and protecting you from scams and unauthorized access. By following the step-by-step registration process, you’ll ensure continued access to all of TM’s services, along with potential perks and promotions. Don’t forget to keep a copy of your reference number as proof of your registration.
If you face any difficulties during registration, feel free to contact TM customer support or visit a Globe store for in-person assistance.